I’ve seen many leaders (or, said better, people in leadership positions but not necessarily leaders) bully, bluster and bloviate. When met with respectful dissent that was well-reasoned, practical, factual and presented diplomatically, they’d wield their title as a cudgel to beat-down lower-level employees who were simply trying to build a life and career These types …
Her son is two years out of college, struggling. He wanted to teach but couldn’t find a job. He’s taken odd jobs but nothing purposeful. He’s lost and disconsolate, she said. She and her husband want to “fix” things, but they can’t. So they worry and shed tears, watching their son fight feelings of doubt, …
Customer experience folks: what’s your opinion on this? My daughter gave me this bourbon aging barrel as a Christmas gift. It leaked after I completed curing procedures. The company said my daughter failed to cure the barrel immediately upon receipt. It was an honest miss, I said; she kept it packed for gift-wrapping. I asked …
A few months ago, I thought about buying some Pitt gear considering that my daughter’s boyfriend was a Pitt grad and working with the Pitt football team. Nope, couldn’t do it I said back then. I wouldn’t be staying true to my Penn State brand. Well, I reversed course, for a good reason. I had …
I said I couldn’t, but I did (and for a good reason). Read More »