Ever find yourself in this position at work?
You’re outmanned, competition is charging and you can’t stand still. What do you do? There will be times in your career when you won’t have
Set the foundation for others.
Think about how you were helped in building a foundation for success early in your career and create the same foundation for others. I have
Customer experience is everyone’s job.
I was at a Dunkin Donuts drive-thru yesterday and noticed this dashboard that tracks speed of service. I told the teen that was working the
What is a premium brand?
People will travel further, pay more and give greater consideration to brands considered premium. Like my Grandmom McMenamin would always say: “long after the price
Keep a $5 or $10 in your pocket for these occasions.
I’m fanatical about clean cars, polished cars. Brake dust is my enemy. So, each week I wash, polish, shine my cars. Call it pride of
If things aren’t going as planned, change the plan.
I was packing for a trip home from Florida a few nights ago and pulled out this Penn State pullover and I thought “hey, when
Do you ignore or address?
Over the course of your career, some “friends” and colleagues will turn on you. – They’ll resent your career growth. – They’ll mock your accomplishments.
Tailgating can teach you leadership skills.
Can tailgating teach you about leadership? Sure. I tailgate at every Penn State game and me and my crew really put on a show for
How do you inspire someone?
How do you inspire someone? I’m not sure there’s a perfect answer but here are my thoughts: Don’t dictate: suggest a path for them to
Customer experience is about making promises and keeping them.
The airline industry takes a beating when it comes to customer satisfaction surveys but I have to share a great experience…an experience that set the
Heavy is the head that wears the crown.
You spend your career doing your best to get ahead, to be recognized for your work, to get a promotion, to become an admired and
Who do you work for?
Who do you work for? Don’t tell me the name of your company name or the name of your boss. Who do you really work for?
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"The reason I have asked you to lead major initiatives is that you and your team have delivered for me in the past. It’s a conveyance of trust and confidence."
Great outcomes begin with a conversation.
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